Support

What To Include

The form asks whether something is broken or something is missing, and then leaves you a box. None of the rest is required, write however you like. But these are the things that usually save a round trip:

• Which page it happened on, and roughly when.
• What you expected to see, and what you saw instead.
• The exact words of anything that looked wrong, if you can copy them.

You do not need to tell me which page you were on if you are signed in and pressing the button from it. The form already knows.

If A Reading Looks Wrong

Check your birth time first. It is the single most common cause, and it is not a small thing: an hour's error moves the Rising sign, and the Rising sign decides which house every planet in your chart sits in. A reading built on the wrong hour will be internally consistent and about somebody else. Your birth date, time and place are on your account page, and correcting them rebuilds the chart and everything derived from it.

If the chart is right but a sentence reads oddly, send me the sentence through Need it Fixed? Every reading is written from my own computed astrology and prints its sources underneath it, so a specific line is something I can trace back to the row it came from. That is worth far more to me than "today's reading felt off".

A reading does not change when you refresh. That is deliberate. Your horoscope for a day is written once and then locked, so opening it before breakfast and again at supper gives you the same letter. If you want to know what has changed in the sky since, that is what the Nest shows.

If Your Daily Letter Is Not Arriving

• Check the Pocket Horoscope card on your account page. It holds which channels are switched on, how often, and your quiet hours.
• Look in spam or promotions. If you find one there, marking it as not spam, or adding the sender to your contacts, usually settles it for good.
• For notifications on a phone, the switch in your account is only half of it. Your phone's own notification permission for the app has to be on too.
• Still nothing? Press Need it Fixed? and say so. I can see whether a letter left my side and whether it was accepted, which is usually enough to tell what happened.

Changing Your Details

Everything below lives on your account page:

• Your birth date, time and place. Also where you live now, which is a different question, and I use both.
• The people you have added (your wingmates), including correcting their details or removing them.
• Which of them appear in your readings, and which you would rather leave out.
• The email address you sign in with.
• Signing out of every device at once, if you have left yourself signed in somewhere.

Cancelling And Refunds

You can cancel yourself at any time from your account page, in fewer steps than it took to subscribe. There is no minimum term and no cancellation fee, and cancelling never deletes anything, your charts and your people stay exactly where they are.

If you are unhappy within 14 days of a payment, ask and I will refund it, no argument. Need it Fixed? reaches me for this too, and the cancellation and refund policy also names askauntstarling@gmail.com, so either way gets there.

Deleting Your Account

You can erase your account and everything in it yourself, from your account page. It shows you exactly what will go before you confirm. There is no form to fill in and nobody to ask, and if you have a subscription it is cancelled in the same act rather than left running.

Correcting or erasing your own data is never behind a subscription. If your subscription has lapsed you can still edit everything and still delete it all.

The steps, what to do if you cannot sign in, and what is kept afterwards and for how long are all on one page you can open without an account.

Using The App

• Pull down at the top of a page to reload it.
• Swipe from the left edge to go back.
• Sign in with Apple, Google, or a one-time email link. There are no passwords anywhere in the product, so there is nothing to forget and nothing to reset.
• Offline, the app shows you a page of its own rather than a browser error.

Accessibility

If any part of the site is hard to use with a screen reader, a keyboard, or enlarged text, I want to hear about it through Need it Fixed? That is a fault like any other and I fix it. The accessibility statement says what I have done, what I know is still short, and how to tell me.

Privacy, Terms And Who I Am

The privacy policy says what I hold, who else ever sees any of it, and how long I keep it. The terms of use cover the rest. About Us says who is behind this.

You must be 18 or older to hold an account. Children and teenagers appear only as family members added by their own parent or legal guardian.