Delete Your Account

This page explains how to delete your account with Ask Aunt Starling, the astrology app and website published by Ask Auntie LLC. It applies to the iPhone app, the Android app and askauntstarling.com alike: they are one account, so deleting it in one place deletes it everywhere.

Deleting It Yourself

There is no form to fill in and nobody to ask. In the app or on the website:

  1. Sign in, the same way you always do (Apple, Google or an email link).
  2. Open your account page.
  3. At the bottom, open the card called Delete Your Account and press Delete my account…
  4. The next page lists exactly what will be erased. Type the word DELETE and press Permanently delete my account.

It happens immediately and cannot be undone. If you have a subscription, it is cancelled in the same moment, so no further payment is taken, and the whole months you have not used are refunded to the card you paid with.

If You Cannot Sign In

Write to askauntstarling@gmail.com from the email address on the account and ask for it to be deleted. We may take a step to check the request is really yours, and it will be done within 30 days at the latest.

Deleting Only Some Of It

You do not have to delete the whole account to remove part of it. From your account page you can edit or delete any family member you have added, together with their chart and everything written about them, and download a copy of everything we hold.

What Is Deleted

  • Your account, your email address and your birth details.
  • Your birth chart in all three traditions, and every reading and horoscope written for you.
  • Every family member you added, their charts, and the readings about you together.
  • Your groups, your saved days and events, and your notification settings.
  • Your sign-in connections, your passkeys, and the notification registrations on your devices.
  • Your phone number and its consent record, if you gave us one.

What Is Kept, And For How Long

  • Backups: a weekly copy, kept about fourteen weeks. A deleted account ages out of them on that schedule; they are used only to recover from a failure.
  • Server logs (an address, a browser type and the pages requested): at most about two weeks, then deleted automatically.
  • Payment records, if you bought a plan: held by Stripe, our payment processor, for as long as tax and accounting law require. Our own record of the subscription keeps only Stripe’s identifiers and its status, with your email address and any link to you removed.
  • Your agreement to automatic renewal, if you subscribed: three years, because California law requires us to be able to show what was agreed. It holds an internal reference number, the words we showed you, the plan and the date, and no name, email, birth details, card or IP address.
  • Readings sent to our AI provider, Anthropic, which writes them without your name or birth details: kept on their side for a limited period, generally up to about 30 days, then deleted.

The full detail is in section 3.7 of our Privacy Policy.