Cancellation & Refund Policy

Effective Date: January 1, 2025  |  Last Updated: October 25, 2026

This is the cancellation and refund half of our Terms of Use, on its own page because that is where most people look for it. It is the same text, word for word — part of section 5 of the Terms — so there is no second policy to keep track of and no chance of the two saying different things.

The short version, in Aunt Starling's own words: if you are unhappy within 14 days of a payment, write to us and we will refund it, no argument. You can cancel yourself at any time from your account page, in fewer steps than it took to subscribe, and cancelling never deletes anything. There is no minimum term and no cancellation fee. The sections below say all of it properly.

What it costs is on the subscription page. To ask for a refund, write to askauntstarling@gmail.com.

It renews by itself until you stop it

Your subscription renews automatically at the end of each billing period — every month, every six months or every year, depending on your plan — and your payment method is charged each time, until you cancel. Each billing period starts on the day you subscribe. There is no minimum term and no cancellation fee.

Before you pay, the subscribe page shows your plan, its price, how often you will be charged and how to cancel, and asks you to tick a box agreeing to the automatic renewal. The box is never ticked for you. We keep a record of that agreement, including the exact words you saw and the date, so that if you ever ask us what you agreed to we can tell you precisely. As soon as your payment goes through we email you a copy of those renewal terms to keep — what you are paying, how often, the date of your next charge, and how to cancel. If you are on a six-month or yearly plan we email you a reminder before each renewal, and whatever your plan we send a reminder at least once a year, saying what we charge, how often, and how to stop it.

Cancelling

You can cancel at any time from your account page, with one button and a confirmation, which is fewer steps than it took to subscribe. If we ever show you an offer when you cancel, the cancel button stays on screen the whole time. Cancelling stops the next payment. You keep everything you are paying for until the end of the period you have already paid for — the month, the six months or the year — we do not cut you off the moment you click.

Cancelling is not the same as deleting

This distinction matters, so we spell it out. Cancelling ends the payments and closes the paid readings. It does not delete anything. Your chart, the people you added and everything written for you stay exactly as they are, and come straight back if you subscribe again. If you move to the cheaper subscription, the people you added are kept too, you simply stop being able to read them until you move back.

If you want your data actually erased, that is a separate and deliberate act: use the deletion option in your account, which also cancels your subscription straight away, with the same refund of unused whole months that cancelling a six-month or yearly plan would give you. You do not have to ask for that one: we send it back to the card you paid with as part of deleting the account, because afterwards there is no address left for either of us to write to. Erasing is always available to you, whether or not you are paying, and we will never put it behind a payment.

Refunds

If you are unhappy within 14 days of a payment, ask us and we will refund it in full. After that it depends on the plan you chose. On monthly, cancelling stops future payments and the month already paid for is not refunded. On a six-month or yearly plan we refund the whole months you have not used — cancel three months into a year and you get nine months back, worked out from what you actually paid. If you take that refund, your paid access ends when the refund is made. If something on our side was broken, tell us; we would rather fix it and make it right than argue about a date.

If you are in the EU or the UK

You have 14 days to change your mind about something bought online, counted from the day you get access. You do not have to give a reason, and you do not give that right up by starting to read straight away. To use it, ask us, or ask Link, LLC, which sells the subscription to you — their own terms set out the same 14 days and ask you to say that the cooling-off period is your reason. Our 14-day promise above runs alongside it and is the same length on purpose, so you get the same answer either way, and nothing in these terms removes rights your local law gives you. If you cancel within the 14 days, you receive a full refund within 14 days of your request.

These sections are part of our Terms of Use, which also cover privacy, emails and how we handle changes. Questions about any of it: askauntstarling@gmail.com.